DELIVERY
- Delivery fee :
- Cut off time :
- Delivery locations :
- Transit time :
- Tracking :
- Failed delivery attempt / re-delivery / unattended location :
- Delivery delay / lost :
- Transport companies :
- Self collection :
Delivery fee
We do not profit from delivery fee. Delivery fee is charged by size and weight and postcode.
All deliveries in Sydney are $7.50, up to 20KG, using Fastway.
$6 by surface mail (Australia Post 500g satchel), for up to 4 filters / 2 central splitters / 1 wireless adapter.
$10 for one router plus small items to major Austrailan cities, using road services.
$12 for one router plus small items to rural areas, using combination of air and road freight.
Up to $19 re-delivery fee if no one accept delivery during first delivery attempt, and authority to leave item without signature is not given when placing order.
To obtain accurate delivery fee, go to our online store, add items you need to shopping cart, then view cart (top right corner). You will be given accurate delivery fee.
Cut off time
Orders for in stock items are dispatched within 3 days.
Delivery locations
We deliver anywhere in Australia. We do not deliver outside Australia.
We only deliver to physical locations, no PO Box.
Transit time
You decide how much you want to pay, and choose one of the following service levels.
Road^
- $6 under 500gm surface mail by Australia Post
- Courier schedules below do not apply. Click here to check. Enter From postcode 2155, select Satchels and other items, weight 250-500g.
- Overnight
- QLD: Sunshine Coast, Brisbane, Toowoomba, Gold Coast
- NSW: Sydney, Blue Mountains, Central Coast, Newcastle, Wollongong, Port Macquarie, Lismore, Orange
- ACT: all suburbs
- VIC: Melbourne, Albury Wodonga
- 2 days
- QLD: Rockhampton, Capricorn Coast
- NSW: major towns
- VIC: Bendigo, Geelong, Gippsland, major towns
- SA: Adelaide
- 3 days
- QLD: Wide Bay, Mackay, Townsville, Cairns
- NSW: rural towns
- VIC: rural towns
- SA: Mount Gambier
- 4 days
- 5 days
- QLD: major towns, rural towns
- TAS: major towns, rural towns
- WA: Perth
- NT: Alice Springs
- 7 days
- 9 days
- WA: rural towns
- NT: rural towns
^ Schedules are supplied by respective couriers, governed by their terms and conditions. They are provided on "best effort" basis, delivery time is not guaranteed.
Air^
1 days to major cities and towns, 2 days to Darwin and Alice Springs. 3 days to remote communities.
^ Schedules are supplied by respective couriers, governed by their terms and conditions. They are provided on "best effort" basis, delivery time is not guaranteed.
Tracking
Details of your parcel will be sent to you by e-mail, after your parcel is collected by courier.
In your e-mail, "courier" is the courier company used, "consignment" is the unique number of your item which you can use for tracking.
To track your item, go to web site of the transport company used (below), and enter your consignment number to see where your item is.
Click on the following names to track your item:
- AAE (Australian Air Express)
- ANC (Australian National Couriers) ~ no web site tracking available
- Couriers Pls (Couriers Please)
- Fastway
- Parcel Post (Australia Post) ~ no tracking available
- TNT
Failed delivery attempt / re-delivery / unattended location
Re-delivery fee is charged if no one accept delivery during first delivery attempt, and authority to leave item without signature is not given when placing order.
Current rates are as follow ~
- Australia Air Express (both re-delivery and left at post office) $19
- Australian National Couriers $19
- Couriers Please $18
- Fastway $10
- TNT $17.50
Delivery delay / lost
If schedule above states your item is supposed to arrive, yet does not arrive by 3PM, you need to take action immediately.
You should call the courier company responsible initially as they are able to help you immediately or make arrangement with you, instead of us passing messages between you and the courier. Have "consignment number" ready before calling. It is in e-mail we sent to you.
You need to tell us if you are unable to obtain a location of your parcel during your first phone call with courier company, so we can investigate for you.
Do not wait a few days before contacting anyone, or contact us late in the afternoon, as you are simply allowing your item to be delayed.
Telephone numbers of courier companies:
- Australian Air Express 131213
- Australian National Couriers 132088
- Couriers Please 1300361000
- Fastway (click here to find depot closest to you)
- TNT 131150
Transport companies
Delivery fee of $6 is sent using surface mail by Australia Post. No signature required. All other orders are sent by couriers. We use:
Self collection
Refer our contact details.
